It can be pretty much annoying for you if your Amazon account gets locked regardless of if you are a seller or a customer. If you are a customer then you will not be able to order something from Amazon and if you are a seller then your business will not be operable on Amazon until the account is unlocked.
If you have been looking for the reason why is my Amazon account locked you have landed at the perfect place, in this blog you will get to know why your account was locked and how you will be able to get it back by resolving the issue.
Reasons for Amazon Account Getting Locked
Let us begin by first finding out the reasons because of why your account has been locked on the Amazon platform. You should know that Amazon locks an account to prevent unauthorized transactions and put an end to fraud.
And if any suspicious activity is detected on your account, Amazon will immediately get it locked, so here are some of the activities or reasons which could get your account on Amazon locked.
- You have provided wrong or false information on your account on Amazon
- You have ordered too many things from a new account which is an indication of fraud
- There are a very high volume of returns from accounts that can also get your account locked
- If there is some unusual gift card activity on your Amazon account
- If Amazon caught you using various IP addresses with different locations
Getting Back a Locked Account on Amazon
Now, that you are familiar with the reasons for your Amazon account locked let us get started to know how you can fix this error and get access to your Amazon account again.
No. 1 – Contacting Amazon using email
The first way we have for you is to contact Amazon using your email, if you have received an email from Amazon regarding the account being locked then you can simply reply to that email and ensure to attach the documents they asked from you.
However, if you haven’t received any such email then you should open your browser and then visit the Amazon page where on the sign-in page you should tap on need help.
Hit on issues with the sign-in option, and then opt for the accounts and login issues tab.
After clicking on I cannot sign into my account you should finally create an email describing the issue you encountered and wait.
Within a few days, you will receive a reply from Amazon and they will help you in getting your account unlocked.
No. 2 – Contacting Amazon through a phone call
To ‘unlock my Amazon account’ you can also use your phone to contact Amazon which is quite simple if you know the correct phone number.
If you are from the United States then you can give a call at +1 (206)-266-2992 but if you are living outside the United States the number you should call on is 1-888-230-4331
The answering machine will enquire you the type of account you are accessing on Amazon, in answer to which you have to pick the second option if you are a Prime account user.
Follow the instructions you have been told on the call, you can also be asked to provide information such as your Amazon account number, bank statement of the card you use for payment, proof of your default shipping, etc.
After you are done answering and providing all the details asked you might get your way back to your Amazon account.
If you follow these steps carefully you will be successfully able to get your Amazon account get unlocked and continue using it again.
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